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IVR Best Practices's archive

Ifbyphone On Cloud Telephony

by Elan in January 16th, 2009   
Topics: IVR Best Practices     

Ifbyphone CEO Irv Shapiro was recently interview by Lee Dryburgh of eComm (The Emerging Communications Conference) about Cloud Telephony.
Here is an excerpt from the interview:
So lately, you’ve been buzzed about “cloud telephony”, and excuse my ignorance, but what I’d like to do is firstly get a feel for what you’re meaning by cloud telephony, in […]

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Adding Voice to your Business Process means huge ROI

by Khyle Keys in August 14th, 2008   
Topics: Business process, CEBP, Communications-as-a-Service, IVR, IVR Best Practices, Phone Mashup, Success Stories, Voice 2.0, roi     

I wanted to share a quick story of one of our customers.  They write software that (among other things) manages shifts for busy and complicated work environments.  In the past, when people couldn’t make it into work for any reason, someone had to guess who might be available, look up their contact information, make a […]

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Don’t Leave Home Without a Personal Concierge

by I.M. Vocal in June 26th, 2008   
Topics: American Express, Click to Call, IVR, IVR Best Practices, Phone Mashup, Rearden Commerce, Venture Beat, Voice 2.0, application mash up, personal concierge     

Venture Beat reports that American Express customers can now take Reardon Commerce’s personal concierge with them when they leave home. It illustrates the converging of several trends: context-centric application mash-ups, multiple ways of interacting — voice, SMS, email, Web. This could be taken to the next level with a smart interactive voice application at the end […]

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