I wanted to share a quick story of one of our customers. They write software that (among other things) manages shifts for busy and complicated work environments. In the past, when people couldn’t make it into work for any reason, someone had to guess who might be available, look up their contact information, make a series of calls, and ask if someone could fill in. That takes time. But our client knew there was a better way.
They quickly realized that adding automated phone calls would save a huge amount of time and money for their clients. So they called me, and I talked them through how easy the integration is. Honestly, that’s my favorite part of the process - talking to developers. When you tell them how easy it is to work with us, you can always hear a short happy sigh of relief.
Now that they’ve integrated automated phone calls, as soon as someone is marked as calling in sick, the software calls through other people that might be available to take the shift. In the old days, their clients would spend about 1.5 hours a day just calling people to cover shifts. That’s a hard cost of about $35 per day. Just as importantly, the employee is working on something other than their primary responsibilities for a big part of their day.
The new process would cost their clients maybe $3. So by investing $3, they save $32 and gain back 1.5 hours of productivity a day. That’s over 1000% Return on Investment. 1000%. That’s a savings of $11,680 a year for each of their customers.
I would love to link back to this client, but this is such a huge advantage for them, they don’t want their competitors to know what they’re doing. This is a great story, but it’s just one of the many that our customers are experiencing.
If you’re interested in learning how to add voice to your software or business processes, click here and I’ll call you right back.
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